Refund policy
Return & Refund Policy
Effective Date: 17.07.2025
Thank you for shopping at DigiTech ecom Store. We want you to be fully satisfied with your purchase. Please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return under the following conditions:
-
The product is damaged, defective, or not as described.
-
You received the wrong item.
-
The product is unopened, unused, and in its original packaging.
Note: Certain items marked as non-returnable or final sale are not eligible for return.
2. Return Window
-
You must raise a return request within 7 days of delivery.
-
Requests beyond 7 days will not be accepted.
3. How to Initiate a Return
To initiate a return, please contact our support team:
📧 Email: support@digitechmarketing.co.in
📞 Phone: +91-9166824211,9166774951
Please include:
-
Your Order ID
-
Reason for return
-
Photos of the item (if damaged or incorrect)
4. Return Process
-
Once your return request is approved, we will schedule a pickup or guide you to ship the item to our return address.
-
Items must be securely packaged to avoid damage during return transit.
5. Refund Policy
Once we receive and inspect the returned item:
-
Refunds will be processed within 5–7 business days to your original payment method.
-
Shipping fees (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
6. Non-Returnable Items
We do not accept returns for:
-
Digital products or downloadable content
-
Used, damaged, or altered items
-
Personal care items (unless defective)
-
Customized or made-to-order products
7. Late or Missing Refunds
If you haven’t received a refund:
-
Check your bank account again.
-
Contact your bank or credit card company — it may take some time before the refund reflects.
-
If you've done all of this and still haven't received it, contact us.
Need Help?
We're here to assist you with any queries regarding your order.
📧 Email: support@digitechmarketing.co.in
📞 Phone: +91-9166824211,9166774951